Shipping & Delivery Policy
Please read the following shipping policy.
Shipping Pricing calculated on checkout.
Click & Collect:
Free of charge!
Pick Up Location:
35 Queen Street, Upper Hutt
Local Deliveries:
Orders placed within the Hutt Valley region may be hand delivered by the Queen Street Pharmacy Team. You will be informed of this when your order is fulfilled with “Queen Street Pharmacy Team” listed as the Shipping Carrier.
Rural Deliveries
Our rural shipping service is designed to cater to areas classified as rural or remote. We will arrange your order to be delivered directly to you via New Zealand Courier at your expense.
Occasionally may be hand delivered by the Queen Street Pharmacy team depending on your location.
Dispatch Times:
We dispatch orders within 1-2 business days.
Delivery Times:
Target time for delivery to the Hutt Valley is typically 2-3 business days.
Target time for rural delivery is typically 3-4 business days.
Please note that delivery to rural areas may take longer due to factors such as distance, accessibility, and local conditions.
Once the order has left our Pharmacy we have no control over delivery time frame.
Delivery Instructions:
If you have any special delivery instructions please be sure to let us know in the order notes.
Failed Deliveries:
If you have not received your order within 7 working days. Please contact the Queen Street Pharmacy team and we will be happy to assist you with your enquiry.
If you provide incorrect or insufficient information to successfully deliver your order we will contact you to arrange for redelivery (at your cost). If a failed delivery happens to be our fault then we'll contact you to discuss a fair outcome.
In the event that a product becomes out of stock after an order has been placed, customers will be notified as soon as possible via email to advise you in any delays in delivering the product. We will do our utmost to fulfill any orders and are happy to provide an instant refund if we can not deliver your items within your desirable timeframes.
International Orders:
Sorry, we do not support international orders.