Refund policy
Returns and Exchanges
Queen Street Pharmacy is committed to providing quality products to our customers. If you are not completely satisfied with the products you have ordered please contact the Queen Street Pharmacy team as soon as possible and we will assist in any way we can.
Change of mind
If you have changed your mind about a product or it is not what you have expected please contact the Pharmacy and we will help with your enquiry. You must contact the Pharmacy within 7 days of receiving your product.
Refund / Returns Process
To initiate a refund, please contact the Queen Street Pharmacy team within 30 days of receiving your order. Please provide a detailed explanation of the issue, Our team will assess the request and respond within 2-4 business days.
Refunds will be processed via bank deposit within 7 working days. Please note that refunds will be refunded to the original payment method.
If a return is required you will be provided with instructions and how and where to return the products